SPREAD OVER THE COURSE OF TWO DAYS, THE CONTACT CENTRE & CUSTOMER SERVICES SUMMIT IS DESIGNED TO BRING TOGETHER INNOVATIVE AND COMPETITIVE SOLUTION PROVIDERS WITH INDUSTRY PROFESSIONALS, TO BUILD BUSINESS RELATIONSHIPS THROUGH ONE-TO-ONE MEETINGS.
29th & 30th April 2024
Radisson Hotel & Conference Centre London Heathrow
The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact centre and customer service professionals.
- »CASE STUDY: One Nexus’ pledge to elevate customer service excellence – A year in review
- »AUTOMATED CUSTOMER SATISFACTION: Keeping it Automated, while keeping it human – Here’s how to choose the best solutions
- »Contact centre solutions: 2024 buying trends revealed
- »FINAL CALL: Contact Centre & Customer Services Summit – Last chance to register!
- »AUTOMATED CUSTOMER SATISFACTION: Turning Frowns Upside Down – How to address complaints
- »AUTOMATED CUSTOMER SATISFACTION: How to create the perfect survey
- »AUTOMATED CUSTOMER SATISFACTION: Key principles and advantages of automated solutions
- »The AI Advantage: How artificial intelligence is revolutionising commercial finance
- »One-Third of interactions with GenAI services will use action models & autonomous agents for task completion
- »GUIDE: How to use AI to personalise customer service
- »If you specialise in Automated Customer Satisfaction solutions we want to hear from you!
- »Contact Centre Customer Services Summit: Full agenda released for April’s big event
- »TECHNOLOGY MONTH: Contact Centre tech in the rearview mirror and the road ahead
- »Planning Guide 2024: Customer Experience
- »3 tips for contact centres in 2024
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Testimonials
‘The event was well organised and I managed to speak with and connect with various suppliers to learn about their new products.’
‘Truly enjoyed my time during the summit, the advice and assistance by various suppliers was brilliant. Well done to all involved and looking forward to the next one.’
‘The first time we have attended and it will not be the last, a really efficient use of my time. Great meetings and a really friendly vibe, well done!’
‘Excellent Summit with genuine buyers and senior people seeing what is new for forthcoming projects; no time wasters.’
‘Very well organised and enjoyable experience, leaving you feeling valued and motivated. Excellent networking opportunity.’
‘We found the Summit to be an excellent investment of our time; a pleasant and productive way to meet new customers.’
‘Very interesting and informative event.’
‘As always, the Summit delivered great meetings with decision makers; this event gets better every year’
‘Fantastic event! Well organised; definitely will attend future ones.’
‘Another great bunch of interested, potential customers, ready for follow-up meetings.’
‘Fully packed event, with lots of food for thought. Well organised and facilitated; great event to make new connections.’